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You must be 18 years or older to access VelvetPlay.

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Help Center

Categories
  • All
  • Account
  • Payments
  • Tokens
  • Watching
  • Technical
  • Refunds
How do I create an account?

Click on "Register" and fill in the details. You will receive a verification email.

Category: Account
What payment methods are accepted?

We accept M‑Pesa via STK Push through IntaSend.

Category: Payments
How do I earn tokens?

Purchase tokens via M‑Pesa. You can also earn tokens through promotional offers.

Category: Tokens
How do I watch a video?

Browse the catalog, select a video, and unlock it with tokens (or direct pay). Then click "Watch".

Category: Watching
Why is the video buffering?

Check your internet connection. Try reducing quality in settings.

Category: Technical
Can I get a refund for tokens?

Tokens are non-refundable once purchased. Please see our refund policy.

Category: Refunds